Here at Solid Gold Online, we do our best to ensure that your package is shipped out as soon as possible. Normally, orders have approx. a 24-48 business hour processing time (Mon-Fri, 9am-5pm EST) unless further verification is needed. To ensure that your package is shipped out as soon as possible, please be sure that your billing and shipping address both match for credit card purchases and that your shipping address is confirmed if using Paypal as your payment method. Although we do allow for separate shipping/billing addresses, we require further verification (which may include but not limit to providing a photo ID) prior to shipping out the package.
Additional to our processing times, your package will be received depending on the shipping method chosen during checkout. Please note that all estimated shipping times displayed at checkout do not include in-house processing times (24-48 business hours). Sizing and customization may require longer period of time in handling.
Various shipping carriers are used at our discretion (USPS, UPS, FedEx, and DHL) depending on the purchase amount, shipping location, and shipping method chosen during checkout. Upon shipping out your order, a tracking number will be attached to your order and you will receive an email confirmation. You may check the status of your order, as well as other details by logging in after purchasing.
*Important for international customers: Items shipped outside the US will be subject to custom fees upon delivery. Each country has its own tax rate, so please check with your local post office if you would like to know how much these fees would be. The shipping fees paid upon checkout do not include any custom fees.
Returns / Exchange Policies
Your satisfaction is our utmost priority. If for some reason, you are not satisfied with your purchase, you may send it back for a refund or exchange within 30 days of purchase date provided it meets the following criteria:
-Returned with all original accessories, paperwork, tags and gift boxes.
-Item must be in its original UNWORN condition and without any scratches, marks or blemishes.
-Items must not have been sized or adjusted in length on special requests by us or by a local jeweler.
-Return shipping/handling fee is to be paid by buyers.
-Refunds take 3-5 business days to process.
-There will be a 10% restocking fee for all eligible returned items.